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Shell Hospitality Incorporates Suite of SynXis Solutions, Boosts GDS Bookings by Over 40%

Friday, March 20th, 2009

 

Shell Vacations Hospitality, a collection of 23 upscale international timeshare properties, needed a solution to help streamline their reservations process.  Shell chose SynXis for its comprehensive CRS solutions to increase revenues and drive down overall costs.

Challenges

    •    Taking advantage of the growing online distribution channel

    •    Reservation calls were going to individual properties and were not always efficient

    •    With a timeshare business model, owners lose money when rooms go unused so it is critical that                   rooms can sell quickly.

    •    Needed to have high conversion rates from prospects

    •    Property Management System (PMS) was not integrated to CRS Solution

    •    Re-launched website with the SynXis booking engine

    •    Routed all phone calls to SynXis Call Center, available twenty-four hours a day, seven days a week.

    •    Added SynXis’ GDS Marketing with Sabre’s Hotel Spotlight, a service that strategically positions                       properties on a travel agent’s shopping screens

    •    Implement Property Connect, the 2-way PMS interface between Opera and RedX

    •    GDS bookings for same store sales increased by over 40% year over year

    •    New SynXis booking engine helped increase website sales by over 46% on same store year over year               sales

    •    The SynXis Call Center increased call conversions each month, and is now at over 16% conversion                   rates.

    •    2-way Property Connect scheduled for November 2008, to provide a true single-image of inventory at           each property, in real-time.

Visit our website for more information on SynXis www.synxis.com

WHISTLER BLACKCOMB TO OPEN EARLY NOVEMBER 17

Friday, March 20th, 2009

Contact: Public Relations

604-938-7668

publicrelations@intrawest.com

FOR IMMEDIATE RELEASE…

Base Currently At 108cms/43” – A Great Leg Up On The Season

WHISTLER, BC, November 14, 2007 – An intense storm system that dropped over 80cms of snow on Whistler Blackcomb earlier this week has prompted mountain managers to open Whistler Mountain almost a week early. Blackcomb Mountain will open as planned on Thursday, November 22.

“We have a great leg up on the season,” says Doug MacFarlane, Whistler Blackcomb Mountain Manager. “Natural snowfall and our snowmaking efforts have allowed for the early opening on Whistler Mountain that skiers and riders have been hoping for.”

Weather forecasters are predicting that this is only the beginning of a period of snowy, stormy weather for the mountain.  Bestskiweather.com is reporting low pressure over the Gulf of Alaska meaning plenty of cold and more snow for Whistler into next week.  Whistler Mountain will open on Saturday with access from the Whistler Village and Creekside base areas. The Whistler Village Gondola, Creekside Gondola, the Emerald Express, Franz’s Chair and the Big Red Express are all scheduled to open.  The resort’s fleet of grooming machines will be hard at work this week preparing the slopes for skiers and riders.  Guests should be aware that early season conditions will exist on and off-site and caution should be exercised when venturing beyond the ropes.  A rail park will be set up in the Emerald Express Habitat Park area.  Jumps, more rails and other terrain park features will be added as the snow falls and more terrain is opened.  Blackcomb Mountain will open on Thursday November 22.  Guest Relations locations at Creekside, Village Gondola and the Blackcomb Daylodge will be open and ready to assist passholders and guests.  To keep up to date on snowfall and terrain and lift openings, skiers and riders should check out www.whistlerblackcomb.com.

EDGE Cards are available at early bird pricing until November 19 which allow Canadians and Washington State residents to ski the mountains from $52.99 a day.  A ten day EDGE Card is available on-line for $529.89, while the five day EDGE Card is available for $279.99. Single day EDGE Cards are available on-line for $56.99.  Perks when purchased by November 19 include: $300 in retail coupons, $100 Ski & Snowboard School Gift Certificate, and a $99 lodging offer. Season-long perks with an EDGE Card include: 10 per cent off retail, 50 per cent off Coca Cola Tube Park tickets, and 25 per cent off tickets at other Intrawest resort locations. Whistler Blackcomb’s Book-By offer is available until November 15 offering up to 33 per cent off vacation packages.  Information on both can be found at whistlerblackcomb.com Weather and snow information can be found on whistlerblackcomb.com/weather/snowreport and starting opening day, the Snow Report on the website and the Snowphone will be updated five times daily.  Reach the Snowphone by calling 604.932.4211 in Whistler, 604.687.7507 in Vancouver or toll-free at 1.800.766.0449.  Reporting information such as new snow, mountain temperatures, wind speed and snow conditions; these are the most up to day sources of current conditions on the mountains.

Consistently ranked as North America’s top ski and snowboard resort, Whistler Blackcomb continues to raise the level of mountain excitement for its guests. With the landmark Peak to Peak Gondola project underway, the return of the popular Symphony Amphitheatre, and a host of other on-mountain improvements, this winter promises to be one of the most exciting yet.  Located a scenic two-hour drive north of Vancouver up the spectacular ‘Sea to Sky’ Highway, this resort is home to the continent’s two greatest vertical-rise ski mountains – Whistler and Blackcomb.  With over 17 alpine bowls, four glaciers, 200 trails, 8,171 acres of skiable terrain and a one mile vertical rise, the choices of where and what to ski/ride at Whistler Blackcomb from beginner to advanced terrain are staggering.  Joined at the base by a vibrant pedestrian village filled with restaurants, patios, cafes, shops, galleries and spas, and surrounded by breathtaking scenery, this four season resort is spectacular.  Check it all out at www.whistlerblackcomb.com.

ABOUT INTRAWEST

Intrawest is a world leader in experiential destination resorts.  The company has interests in eleven resorts at North America’s most popular mountain destinations including Whistler Blackcomb, a host venue for the 2010 Winter Olympic and Paralympic Games.  The Intrawest network also includes Canadian Mountain Holidays, the largest heli-skiing operation in the world, Sandestin Golf and Beach Resort in Florida and Club Intrawest—a private resort club with nine locations throughout North America.  In addition, Intrawest develops real estate at its resorts and at other locations across North America and in Europe. Intrawest is headquartered in Vancouver, British Columbia.  For more information, visit www.intrawest.com

Wayport installs Wi-Fi at two timeshare properties

Friday, March 20th, 2009

Aug 21, 2007

H&MM Week In Review

AUSTIN, Texas – August 15, 2007 – Wayport, Inc., an international leader in the design and integration of applications and software over wired and wireless carrier grade networks, announced today that it has installed Wi-Fi Internet access at the Carriage Ridge and Carriage Hills Resorts, two Shell Vacations Hospitality owned and operated properties located in Central Ontario, Canada.

Richard Cassara, regional vice-president of Shell Vacations Hospitality says, “Carriage Hills and Carriage Ridge Resorts are a signature brand that serves the future of family travel perfectly, and we intend to be on the leading edge of the important and growing market for affordable luxury. Wayport’s dedication to providing a premium high-speed Internet solution make them a perfect match to support our upscale vacation ownership resorts.”

Wayport’s Wi-Fi wireless high-speed Internet service will be available in the guest suites at both properties. In addition, resort guests will have access to Wi-Fi Internet access in common areas such as the lobby and recreation centers.

The locations include: – Carriage Hills Resort – Ontario, Canada (344 suites) – Carriage Ridge Resort – Ontario, Canada (156 suites) ”Wayport is excited to extend our hospitality footprint to include the Carriage Hills and Carriage Ridge Resorts,” said Dan Lowden, vice president of business development and marketing for Wayport. “We are committed to providing the best quality service available that will result in a superior guest experience at these Shell Vacations Hospitality properties.”

About Wayport, Inc. 

Building on its established network infrastructure encompassing nearly 12,000 locations in 34 countries, Wayport designs, develops and enables software and applications over carrier grade networks for innovative organizations in a number of vertical markets encompassing retail, health care, hospitality, managed services and others. Wayport helps organizations attract and retain loyal customers, create new business capabilities and improve operational efficiencies at premier venues including major hotels, airports, McDonald’s and Hertz locations, and other retail brands worldwide. To learn more about Wayport, please visit

www.wayport.net or to see locations worldwide, visit

www.wayport.net/locations .

Lauren Mauro- GCI Group for Wayport- 512.542.2832