Best Internet Rate Guarantee

Best Internet Rate Guarantee
Looking for the best Internet rate at Shell Vacations Hospitality’s one-of-a-kind selection of 23 resorts in popular travel destinations in the U.S. and Canada? Look no further—if you find a lower rate on any other website, we will beat it!

Shell Vacations Hospitality guarantees that every reservation booked through http://www.shellhospitality.com website is guaranteed to have the best rate publicly available on the Internet.

If you find a rate for any of our resorts on another website lower than the best available Internet rate on the http://www.shellhospitality.com website, for the same room type and dates, and rate payment requirements (e.g. full prepayment requirement) and restrictions, we will not only match the lower rate you have found, but will also reward you for bringing it to our attention!

• If you find lower rates at the time of booking, call Shell Vacations Hospitality at (602) 431-0100 and we will match the rate.
• If you have already made the reservation on http://www.shellhospitality.com website, we will honor the lower rate and give you an additional 10% off!

You must do the following to claim our Best Internet Rate Guarantee:

• Contact Shell Vacations Hospitality within 24 hours of booking your room by completing the required information in the Best Internet Rate Guarantee Claim Form.
• Upon its verification of your claim, Shell Vacations Hospitality will honor that rate for the nights for which the lower rate was found, plus an additional 10 % discount upon your arrival at the resort.
• Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.

Here is how our Best Internet Rate Guarantee works:

• Let’s assume that you book on http://www.shellhospitality.com a two night stay at $159 per room per night at one of our resorts.
• Within 24 hours, you find a rate of $149 per room, per night at the same resort, through another website for the same dates, same room type, and rate payment requirements (e.g. full prepayment requirement) and restrictions.
• Complete the Best Internet Rate Guarantee Claim Form to claim the Best Internet Rate Guarantee. For the fastest response, we ask that you fill out the form.
• If we verify that indeed your booking with us is confirmed and a lower rate is available and bookable via another website, Shell Vacations Hospitality will honor that rate for the nights for which the lower rate was found, plus give you 10% discount for every night for which the lower rate was found.
• Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.

Note: This Guarantee does not apply to:

• New lower rates for the same resort, for the same dates, same room type, and rate payment requirements that you can find through http://www.shellhospitality.com after you have made your original booking.
• Rates on other sites that are less than $5 lower from the rate you have found on http://www.shellhospitality.com for the same room type and dates, and rate payment requirements (e.g. full prepayment requirement) and restrictions.
• Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized.
• Packaged rates that include air, car rentals, taxes, service charges, meals, coupons, parking, services, or other services and amenities.
• Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
• Unpublished, negotiated rates with corporations, tour operators, travel agencies, groups, associations or other rates that are specifically agreed upon by Shell Vacations Hospitality for a specified and limited group, and are not publicly available.

Why Book on our Website?

• Shell Vacations Hospitality guarantees that every hotel reservation booked through our website is guaranteed to have the best rate publicly available on the Internet.
• We use your credit card to hold your reservation-we don't pre-charge your credit card in advance (except for full-prepayment specials and packages).